Board/Fan Relationship

grey_til_I_dye

It’s okay to publish the club being wrong, it really is, as long as they learn from it (not sure that’s been the case over the years PR gaffs have been continuous)

I don't give a monkey's about people knocking the club, assuming it is factually based and fairly reported.

Can you bear that in mind for the future, so you don't feel you need to tell me again?

Slaven_Cups_His_Beard

Blimey no need to get all narky G man

They didn’t tell the full story in the article, most people wouldn’t know what had gone on, luckily some do

You and Mrs G questioned essentially what i originally posted to start this convo off, with the BBC and OS stories, they didn’t tell the full story though.

It is factual, from the fan himself, unless you think he’s lying? And the club have it right?

Perhaps you should bear in mind that the club does make mistakes.....and stop questioning any piece of negative information what feels like most of the time?

Slaven_Cups_His_Beard

MrsGrey said:

Your betting record is that good it it? ;lol ;sofa

So you really think if the fan had said “oh okay” to the original call he’d of ended up with what he did?

Interesting?

grey_til_I_dye

I'll continue to question anything that I think lacks what I feel are valid or trustworthy sources, or appears not to be telling the full story, regardless of whether it is positive or negative.

Slaven_Cups_His_Beard

MrsGrey said:

1. I didn't realise it was the same person. (How would I know?)

2. Now that I know it is... my point stands. You/others have assumed it wouldn't have worked out this way without his initial hostile and stroppy attitude. It is perfectly possible to also assume that if he had been pleasant and understanding in the first instance, it would still have worked out this way. Just without all the aggro along the way.

I just noticed you’ve actually had a pop at the fan for not swallowing the clubs first call? Blimey....

So they call him up and tell him he’s moving and that’s it, you know nothing about their lack of customer service but because he says “no” this is what I paid for then he’s the one at fault?? And that’s him being unpleasant and not understanding?

Wow....

Slaven_Cups_His_Beard

grey_til_I_dye said:

I'll continue to question anything that I think lacks what I feel are valid or trustworthy sources, or appears not to be telling the full story, regardless of whether it is positive or negative.

So you are in effect questioning Jim’s story, the full story, over what the club have posted which is about half the story

Blimey.....

You posted the club and BBC stories to try and question what I’d already brought to the forum, fair enough If you don’t want to believe it, that’s your choice.

But I’m telling you now, they didn’t tell the full story, why would they, it looks bad on them, but don’t question what I brought or what Horsham did for that matter.....they’re pretty much nailed on facts, whether you like it or not.

MrsGrey

Slaven_Cups_His_Beard said:

So you really think if the fan had said “oh okay” to the original call he’d of ended up with what he did?

Interesting?

No. That's not what I said. Stop 'faking' my comments to try to make your opinion seem more valid.

To save you the trouble of reading my post again, I will repeat the key point.

It is perfectly possible to assume....

that things would have transpired differently if the circumstances had been different.


I can't see the future before it happens.

And even less can I see the future that might have happened if something else that never happened had happened.

In the trousers of time there are at least two legs.

MrsGrey

Remind me again where we heard the club's version of what happened in the first phone call...


And then tell me who is accepting 'half a story'.

MrsGrey

Slaven_Cups_His_Beard said:

I just noticed you’ve actually had a pop at the fan for not swallowing the clubs first call? Blimey....

So they call him up and tell him he’s moving and that’s it, you know nothing about their lack of customer service but because he says “no” this is what I paid for then he’s the one at fault?? And that’s him being unpleasant and not understanding?

Wow....

There you go again.

grey_til_I_dye

Slaven_Cups_His_Beard said:

grey_til_I_dye said:

I'll continue to question anything that I think lacks what I feel are valid or trustworthy sources, or appears not to be telling the full story, regardless of whether it is positive or negative.

So you are in effect questioning Jim’s story, the full story, over what the club have posted which is about half the story

Blimey.....

You posted the club and BBC stories to try and question what I’d already brought to the forum, fair enough If you don’t want to believe it, that’s your choice.

But I’m telling you now, they didn’t tell the full story, why would they, it looks bad on them, but don’t question what I brought or what Horsham did for that matter.....they’re pretty much nailed on facts, whether you like it or not.

No. Not for the first time you are not reading what I have written, and responding to something I haven't said or suggested.

I was referring to your comment:

and stop questioning any piece of negative information what feels like most of the time?

My reply had nothing to do with that fan or that specific issue.

Slaven_Cups_His_Beard

MrsGrey said:

Remind me again where we heard the club's version of what happened in the first phone call...


And then tell me who is accepting 'half a story'.

Well you can of course believe what you want, I’ll choose to believe the fan, he brought his situation to the table, his concern and what he thought was clearly something unreasonable to the fore.

By doing that it started a process that meant the club reconsidered and good on him.

Slaven_Cups_His_Beard

MrsGrey said:

Slaven_Cups_His_Beard said:

I just noticed you’ve actually had a pop at the fan for not swallowing the clubs first call? Blimey....

So they call him up and tell him he’s moving and that’s it, you know nothing about their lack of customer service but because he says “no” this is what I paid for then he’s the one at fault?? And that’s him being unpleasant and not understanding?

Wow....

There you go again.

So please explain what we’re you doing In that post if it wasn’t having a pop at the fan and questioning his behaviour / attitude? How is it you know how he behaved but not how the club behaved?

Slaven_Cups_His_Beard

This is all quite amusing really, blimey there is a bit of a story about a fan and his seat, the club get there eventually but only post the good side to the story when resolved

But in order to defend the club you believe that it wasn’t as cold hearted as originally thought, I may or missed it but who called it cold hearted? He had a call and refused what they were offering, which wasn’t what he now got and is pleased with. Who knows how he was on the call, polite, rude, who knows but we also don’t know how the club was

Bottom line he stood his ground and with help of others he got something of an upgrade for the inconvenience which is how it should be, good customer service and looks good on the club. Which was applauded.

Anyway time to move on I think

imagelost

Excellent in most cases two sides to every story, but this case there are many.
Out of interest, how long to get resolved?
One happy fan ;ok

Kuchinghammer

I'm quite happy to have the Beeb and club 'big up' the happy ending to this incident. I think most agree that the club needs to improve our image. What preceded the happy ending could be seen as proof that the Board/club officials do listen to complaints (glass half full attitude.)

Moojor

The whole thing about the seat thing is that the initial call was probably done with zero input from the board.
Just like in any other organisation things change and you might get a general admin person phoning you and saying that X has changed because of Y.
You then kick up a fuss about it and someone higher up gets notified and things get resolved in a better fashion.

SuzanneClaret

From my view point is was hard to see why an of the wheelchair users had to be moved. BiL went to have a look and the new barriers didn't block any of the wheelchair places as far as he could see.

SuzanneClaret

SuzanneClaret

Still.

There was an issue.

Issue got sorted.

Slaven_Cups_His_Beard

http://thehlist.blogspot.ca/2018/05/west-ham-1-4-manchester-city-and-other.html?m=1

I’ve yet to read a better open letter to our club (does contain swearing)

BubblesNeverDies

Slav, thanks for posting that link - a brilliant read ;ok

claretandbluesky

Great letter. I would like to see a reply from Sully.

baracks_a_hammer

What a stat within there - we have yet to score 4 goals in a game at our home ground yet Man City have managed it three times

;lol

PrestonHammer

I usually really look forward to the summer transfer window but I just know that they are not going to get the players we need, especially if Sully is in full control. All we're going to get is the same old "we tried" rubbish.

thornburyiron

Is the stat actually accurate. I thought it was two 4's and a 5.

PrestonHammer

The best we have had is a couple of 3-0's.

baracks_a_hammer

PrestonHammer said:

I usually really look forward to the summer transfer window but I just know that they are not going to get the players we need, especially if Sully is in full control. All we're going to get is the same old "we tried" rubbish.

Whatever rubbish they try and spin to the contrary, Sully will always be in complete control. Not say, like at Spurs where the custodian, Daniel Levy is in total charge, but the owner is rarely referred to as he sits on his yacht in the carribean

BubblesNeverDies

Thorn, don't be picky ;biggrin

CleverTrevor

Not sure if there is any truth in this - but one can hope!

https://westhamworld.co.uk/us-billionaire-paul-allen-is-interested-in-buying-west-ham/amp/?__twitter_impression=true

SuzanneClaret

I read that earlier.

Interesting.....